Food delivery apps are becoming increasingly popular, even in suburban areas of the U.S. But is convenience worth it if delivery drivers are sampling diners’ dinners?
A recent survey conducted by restaurant food supplier US Foodsexamined consumer and delivery worker “habits and pain points” when it comes to both ordering and delivering meals.
The data revealed some unique insight as to how long people will actually wait to get their food, attitudes toward tipping and more. Unfortunately, it also revealed some unsettling stats. For example, out of nearly 500 delivery workers surveyed, more 25% said they’d munched on food from an order. Yikes.
Apparently the temptation of a delicious meal is just too hard to resist — especially when it’s not yours.
To conduct the study, US Foods surveyed 1,518 American adults who said that they have used food delivery apps. Respondents’ ages ranged from 18-77, with a median age of 31. They also surveyed 497 American adults who “identified as having worked as a deliverer for at least one food delivery app.” Those respondents had a median age of 30.
US Foods found that the average American has two food delivery apps on their smartphone, from which they order about three times a month. The most popular apps included Uber Eats, Grubhub, DoorDash and Postmates — all of which are third-party delivery services that partner with restaurants and grocery stores to bring food to peoples’ homes.