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A video showing a Disneyland Paris theme park marriage proposal being interrupted has blown up. The man proposing marriage to his girlfriend reportedly asked permission from a park employee before mounting a platform in front of Cinderella’s Castle to pop the question. As he drops to his knee holding a ring box, a male employees runs into the scene, steps between the couple, and grabs the ring box. He then gets off the platform and gestures to the couple to complete the special moment off the platform.

A Disney spokesperson said, “We regret how this was handled. We have apologized to the couple involved and offered to make it right.” Whatever that means. Check out the video below!