Peloton has recalled their Tread+ and Tread treadmills following the accidental death of one child and more than 70 other reported injuries.
Peloton and the U.S. Consumer Product Safety Commission (CPSC) announced the recall today (May 5.) Peloton advised, “Consumers who have purchased either treadmill should immediately stop using it and contact Peloton for a full refund or other qualified remedy.”
CPSC notes on their website that Peloton treadmill owners can call the company toll-free at 844-410-0141 Monday through Friday from 9 AM to 7 PM ET or on weekends from 9 AM to 6:30 PM ET. Peloton treadmill owners can also reach out to the company through OnePeloton.com.
Peloton also notes it has “…stopped sale and distribution of the Tread+ and continues to work on additional hardware modifications. CPSC previously warned consumers about the Tread+ in April.”
Peloton CEO John Foley said in a statement, “The decision to recall both products was the right thing to do for Peloton’s Members and their families. I want to be clear, Peloton made a mistake in our initial response to the Consumer Product Safety Commission’s request that we recall the Tread+. We should have engaged more productively with them from the outset. For that, I apologize.”
Foley’s statement continued, “Today’s announcement reflects our recognition that, by working closely with the CPSC, we can increase safety awareness for our Members. We believe strongly in the future of at-home connected fitness and are committed to work with the CPSC to set new industry safety standards for treadmills. We have a desire and a responsibility to be an industry leader in product safety.”